Whilst we do everything we can to deliver goods to you that are perfect and exactly what you want, we do appreciate that this may occasionally not happen, or you may change your mind.

If it is our fault, we will sort it! We do everything we can to avoid mistakes and problems but, where these regrettably do occur, we will fix it for you. Your Goods Have Not ArrivedCertain products cannot be sent to the “highlands and islands” of the UK. The product details will show this, where applicable. Postage costs for the return of these items are your responsibility. We suggest that you obtain a receipt of posting, for your own protection, from the Post Office or other carrier, which is provided free of charge.

Working days for despatch are Monday to Friday only and excludes Saturdays, Sundays and all UK public holidays. We would ask you to bear with the delivery companies during busy periods, especially Christmas, and where weather is known to be causing disruption to transport and deliveries.The delivery service used for this option is Royal Mail Special Delivery which is currently guaranteed by Royal Mail for delivery before 4PM. Whether you prefer a floral theme to your Christmas decorations, or love Emma Bridgewater's calligraphic designs, there is something for everyone in this gorgeous Christmas collection. Some of their new patterns include Fairy Lights, which features stand-out multi-coloured Christmas lights, or you have Winter Flowers Holly, which features paintings of holly using rich reds and green hues that really help to set the holiday mood. Emma Bridgewater has launched its new Christmas collection for 2023 and it's full of seasonal goods. With a range of new beautiful patterns in the brands' signature English country style, the pieces in the collection make wonderful Christmas gifts for home lovers, or for your own Christmas Day spread.

Cost is based on the weight of the items in your shopping basket, you will be able to review this in the shopping basket screens. Collection in Person Or one of our personal favourites is Gold Toast & Marmalade design. Inspired by Gold, frankincense and mirth, this pattern is perfect for those wanting to serve up a royal feast on Christmas Day or Boxing Day. Or if you're looking for a unique Christmas gift, why not try Emma Bridgewater's Christmas Joy Advent Calendar, which allows you to fill keepsake tins with very own special, personalised surprises. We know that the vast majority of our parcels are delivered on time and in perfect condition. However, we also understand, regrettably, that this will never always be the case with any delivery company. We do everything we can to ensure that you receive perfect goods and that they meet your expectations based on our images and descriptions. Our offices are closed weekends and public holidays but we will respond to you the following working day. Your Statutory Rights

How we tested